FAQ

Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?

Delivery times vary depending on the item and where it ships from. Each product listing includes an estimated shipping timeframe.

Most orders are expected to arrive within 5–10 business days, but some items may have a different delivery timeframe. Please refer to the shipping information shown on the product page before placing your order.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Where do your products ship from?

Our products may ship from different fulfillment locations, including within the United States and internationally. The shipping origin and estimated delivery timeframe may vary by product.

Does the shipping time include processing?

For products displaying a 5–10 business day estimated shipping timeframe, the timeframe includes processing and transit according to the supplier’s stated estimate.

Please note that delivery estimates are not guaranteed, and occasional delays can occur due to carrier delays, weather, holidays, customs, or other circumstances outside our control.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Tracking may take a little time to update after the package has been shipped.

Can I track my order?

Yes. You can use the tracking information provided in your shipping confirmation email to follow your package.

If you have an account with us, you may also be able to view your order information through your account.

Will my order arrive in one package?

Not necessarily. If you purchase multiple products, they may ship separately depending on where each item is fulfilled.

You may therefore receive multiple packages and separate tracking numbers for the same order.

Can I change or cancel my order after placing it?

We process orders as quickly as possible, so please contact us immediately if you need to make a change or cancellation.

Once an order has entered processing or has shipped, we may not be able to make changes or cancel it.

What if my package is delayed?

While we do our best to provide accurate delivery estimates, shipping delays can occasionally happen.

If your order has not arrived within the estimated delivery window, please contact us with your order number and we’ll be happy to help.

What if my tracking says delivered but I haven’t received my package?

First, check around your delivery location and with household members or neighbors. Occasionally, carriers mark packages as delivered before they are actually received.

If you still cannot locate your package, please contact the shipping carrier and reach out to us with your order number so we can assist you.

Returns & Exchanges

What is your return policy?

We want you to love your order. If you’re not satisfied with your purchase, please review our Return Policy for eligibility requirements and instructions.

Can I exchange an item?

Exchange availability may vary depending on the item. Please review our Return Policy or contact us before sending anything back.

What if I receive a damaged or defective item?

Please contact us as soon as possible after receiving your order. Include your order number and clear photos of the damaged or defective item so we can determine the best way to assist you.

What if I receive the wrong item or an incorrect size?

Please contact us as soon as possible with your order number and photos of the item you received. We’ll work with you to resolve the issue.

Are sale items returnable?

Please check the Return Policy for the specific terms that apply to sale or promotional items.

Products & Sizing

How do I choose the right size?

We recommend reviewing the size chart provided on each product page before ordering. Sizing can vary between styles and manufacturers, so please use the measurements listed for the individual item rather than relying solely on your usual size.

Are the colors shown online accurate?

We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, lighting, or the actual fabric.

Will the product look exactly like the photos?

We strive to provide accurate product images and descriptions. However, slight variations in color, texture, fit, or appearance may occur.

Payments & Checkout

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available options may vary depending on your device, location, and eligibility.

Is my payment information secure?

Yes. Payments are processed through secure payment technology. Royal Loungewear does not have access to your full payment card information.

Do I have to create an account to place an order?

No. You can check out as a guest. Creating an account is optional and can make it easier to view your orders and manage your information.

Customer Support

How can I contact Royal Loungewear?

If you have a question about an order, product, return, or anything else, please contact us through our Contact Us page.

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

When will I receive a response?

Our customer support team will respond as soon as possible during normal business hours. Response times may be slightly longer during weekends, holidays, and periods of high order volume.

A Note About Delivery

We carefully select our products and fulfillment partners, but delivery times are estimates rather than guaranteed arrival dates. Once an order leaves the fulfillment facility, transportation is handled by the shipping carrier.

We appreciate your patience and understanding, and we’re always here to help if you have questions about your order.